Commonly Asked Questions and Its Answers


Is it safe to buy medicines at

Yes, it is totally safe. We provide all generic & branded medications direct from manufacturers.

What about transaction safety?

We use secured transaction facility with all trusted payment services. Our transactions are secured by SSL security.

Is there any refund policy?

Yes, we provide 30 days money back policy if goods are undelivered.

Do you provide free shipping?

At SFM pharmacy you can avail free Airmail shipping service. You do not need to pay any charges for shipping. Just need to pay charge of medicines not shipping cost is added.

Any hidden charges?

Our pharmacy never charges any hidden amount to our customer. We work on purchase once and stay with us for lifetime with our customers.

What are the operation timings?

We are here for you 24*7. You can placed an order anytime and you will get immediate response from our sales time.

What if I didn't get my shipping?

This is highly impossible but in case such situation occurs we will reship the order or refund you the cost paid.

How to track the order?

You will get your account login details once order is accepted in the system. You can easily track your orders.

What are the packaging precautions?

We ship your shipping with discrete packaging so only shipping and return address will be available on shipment.

What other benefits you provide to customers?

We have all time running discounts, free shipping, discrete packaging, returning customers benefit for our customers.